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Professional Program Support

PenSoft offers free unlimited Program Support. PenSoft Program Support is available in four ways: (1) online Knowledge Database, (2) phone, (3) e-mail, or (4) fax

Online Knowledge Database

Step 1

Select the application and (optionally) the topic for which you would like to search:
PenSoft Payroll PenSoft Employee Tracker       All Categories 94X E-File Activation Codes Backup of Data Certified Payroll Check Editor Check Printing Check Styles Checking Accounts Checks Common Data Folder Company Conversion Deductions Demo Edition Departments Deposit Types Direct Deposit Downloading E-mail Setup EFTPS EFW2 Electronic Filing Employee Tax Status Employees End of Year Processing Error Messages Export FAQs Federal Exempt Status Form 1099 Form 940 Form 941 Form 944 Form W-2s Groups HP Printers Idaho Wagebase Importing/Exporting Incomes Individual Users Log- On Password Installation Intercept Invoice Job Costing Leave License & Copyright Magnetic Media File Maintenance Manual MICR Fonts Minnesota UI Need Activation Code Network NY State Form Oklahoma Married Filing Status Operating System Password Payroll Payroll Data History Printer Issues Printing Program Support Renewal Reports Restaurant Payroll Restore Data Retirement Plans Rhode Island TDI Rate Schedule B of the 941 Security Settings Service Pack Updates Setup Shift Differential Signature Files Software Download State Forms State Unemployment Wagebase Limit States Magnetic Media System Requirements Tax Forms Tax Reports Taxes Technical Information Third Party Sick Pay Timesheet Tips Training Troubleshooting User's Permission Utilities Washington State Worker's Comp Year-End

Step 2

Enter words or phrases describing the information you're seeking:
      Results per page: 5 10 25 50      

Enter a Document ID

Enter a single, valid Knowledge Database document ID:
     

E-mail

E-mail PenSoft Program Support at support@pensoft.com, current customers please include your customer number.

Phone

Call PenSoft Program Support at 1-757-873-1199 during normal business hours.

Monday - Thursday
9:00 am - 6:00 pm
Friday
9:00 am - 5:00 pm
Hours are Eastern Time

Fax

Fax PenSoft Program Support at 1-757-873-1733 during normal business hours.